Refund policy

Returns & Refunds

Because our products are made to order, we do not accept returns or exchanges for reasons such as incorrect size selection, color preference, or change of mind.

Please review the product description and size guide carefully before placing your order.

Damages, Defects, or Incorrect Items

We do accept replacements or refunds if your item arrives:

  • Damaged during shipping (tears, creases, stains, etc.)

  • Defective (printing errors, color misalignment, etc.)

  • Printed incorrectly (wrong design, wrong text, etc.)

  • Different from what you ordered (wrong product shipped)

Please inspect your order upon delivery and contact us within 7 days of receiving your item at:

📧 thehivesupplyco2@gmail.com

Include:

  • Your order number

  • Clear photos of the issue (multiple angles if possible)

  • Brief description of the problem

Once the issue is confirmed, we will arrange a replacement or refund at no additional cost.
You will not be required to return the defective item.

Non-Returnable Items

Because each item is printed specifically for you, we cannot accept returns or exchanges for:

  • Incorrect size selection

  • Color preference

  • Items ordered by mistake

  • Sale items or gift cards

European Union Customers

If your order is shipped to the European Union, EU consumer protection laws may apply.
However, custom-made and print-on-demand items are exempt from the 14-day cooling-off period unless the item arrives damaged or defective.

Refund Processing

If a refund is approved, it will be issued to your original payment method within 5–10 business days after we confirm the issue. Please note that processing times may vary depending on your bank or credit card provider. Your bank may take an additional 3–5 business days to process the refund.

If you have any questions, contact us anytime at thehivesupplyco2@gmail.com